Booking Policy
Up on booking a treatment you will be asked to pay a deposit to hold the appointment for yourself. This deposit will go towards the total amount for the treatment when it is carried out with the reminder payable after the treatment.
Cancellation Policy
We hold your appointments just for you and ask that if you must cancel or reschedule any appointment please provide us with at least 24-hour notice. This way, we may be able to accommodate clients on our waiting list.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency.
Last minute cancellations or ‘no shows’ will be charged a cancellation fee each time. Here is our general breakdown of cancellation fees:
• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment. (Deposit previously paid).
• ‘NO SHOWS’ will be charged 100% of service amount. Additional amount will be paid before another treatment is booked.
As a courtesy, we do contact you to confirm the date and time of your appointment, usually the day before so that it is fresh in your mind.
Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
Late Policy
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.
However if you are late it can affect and delay the next client who come in on time. For this reason, we have set a few general ground rules for such situations.
Clients will generally be allowed a 5-10 minute grace period. After that time, we will call to check you are on your way. If you are able to make it in time for your entire treatment to be completed, great! If not, you may have to reschedule treatment. This will allow us to continue to our allocated time slots for the next client to ensure they are not kept waiting for their appointment.
Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day. In this case, you will still be charged 50% of the original service(s) scheduled (The deposit you have already paid).
Here is a general breakdown of our late fees:
If the client arrives late but within the allotted time, but has to forgo some parts of the treatment 50% of the booked treatment charge will apply and the client will be rebooked in. (The deposit you have already paid).
If the client does not arrive in time for the service to be completed, you will be charged 50% of the booked treatment and rebooked in. (The deposit you have already paid).
Again, please remember that your appointments are reserved for you and only you.
These policies allow us the opportunity to ensure the smooth running of our business day and allows all people the same outstanding care.
We very much appreciate your business and adherence with our policies.